Frequently Asked Questions

We accept all common payment methods, such as iDEAL, credit card (Visa, Mastercard), PayPal, and Bancontact. All payments are processed through a secure payment environment.

Once an order is placed, it is processed immediately. If you want to change or cancel something, please contact us as soon as possible via info@example.com. We will do our best to help you, but cannot guarantee that changes are always possible.

• Orders over €30 in Europe: free shipping

• Orders under €30: fixed rate, visible at checkout

• Delivery times: Netherlands 1 business day, other European countries 1–3 business days
  After shipment you will receive a track & trace code to track your package.

Yes, you can enter a different delivery address during checkout. Make sure it is correct, as we are not responsible for packages that are delivered incorrectly.

Yes, you can return products within 14 days of receipt, unused and in original packaging. Return costs are for the customer, unless the product is damaged or incorrectly delivered. Refunds will be processed within 5–7 business days of receiving the return.

Yes, all our products are 100% authentic and sourced from reliable suppliers. We exclusively select high-quality brands and products.